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Frequently Asked Questions
Find quick answers about orders, shipping, custom designs, and more. We’ve made it simple to help you get the info you need fast — no stress, just clarity.
How long will my order take to arrive?
All custom and standard orders are processed within 2–4 business days. Delivery usually takes 5–10 business days, depending on your location.
Do you offer custom designs?
Absolutely! Custom design is at the heart of what we do. We specialize in creating one-of-a-kind pieces tailored specifically to you — including custom pendants, name chains, and lace tags. Whether you have a clear vision or just a spark of inspiration, our team is here to bring it to life.
How It Works
Simply share your design idea, name, initials, logo, or any inspiration you have, and our skilled craftspeople will work with you to create a piece that's perfectly yours. We handle everything from concept to creation, ensuring every detail meets your expectations.
What We Can Customize
- Name Chains & Pendants — personalized with any name, word, or phrase in your choice of font and style
- Lace Tags — custom-engraved or shaped to reflect your personal brand or identity
- Shape & Size — tailored dimensions to suit your preference
- Metal Finish — choose from gold plating, sterling silver, stainless steel, or a combination
- Gemstone Accents — add responsibly sourced diamonds or gemstones for an elevated touch
Our Promise
Every custom piece is crafted with the same commitment to quality and responsible sourcing as our ready-made collections — using ethically sourced materials and precision finishing for a result you'll treasure.
Ready to Create?
Reach out to our team with your idea, and we'll guide you through the process from start to finish. No design experience needed — just your vision.
Would you like me to add details about turnaround times, pricing tiers, or a step-by-step ordering process? I can also adjust the tone to be more casual or more premium depending on your brand style.
What We're Made Of — And Why It Matters
Our products are crafted using high-quality stainless steel, sterling silver, and gold plating for long-lasting shine and durability. We are committed to responsible sourcing across every material we use, ensuring that the beauty of our jewelry reflects values we can all be proud of.
**Stainless Steel**
Our stainless steel is sourced from certified mills that adhere to environmental and labor standards, offering exceptional durability, hypoallergenic properties, and resistance to tarnish.
**Sterling Silver**
We use .925 sterling silver sourced from suppliers who comply with the Responsible Jewellery Council (RJC) Code of Practices, ensuring ethical mining and refining standards.
**Responsibly Sourced Gold**
Our gold — whether used in solid form or as plating — is sourced from RJC-certified refiners and suppliers committed to conflict-free, environmentally responsible mining practices. We support the elimination of artisanal and small-scale mining abuses by partnering with suppliers aligned with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.
**Responsibly Sourced Diamonds**
All diamonds used in our pieces are sourced in compliance with the Kimberley Process Certification Scheme (KPCS), which works to prevent conflict diamonds from entering the supply chain. We go further by partnering with suppliers who provide full chain-of-custody documentation, supporting communities and ecosystems where diamonds are mined.
**Additional Materials**
Where applicable, we also use lab-grown gemstones, recycled metals, and ethically sourced semi-precious stones to reduce environmental impact without compromising on quality or beauty.
**Our Commitment**
We believe that luxury and responsibility go hand in hand. Every piece we create is a reflection of our dedication to ethical craftsmanship, environmental stewardship, and the well-being of the communities behind every material we use.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS to follow your package in real time.
What if my item arrives damaged or incorrect?
No worries — contact us within 7 days of delivery with photos of the issue, and we’ll send a replacement or fix it right away.
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by country and will be shown at checkout.
How can I contact support?
You can reach us anytime through our Contact Us page or by emailing support@lonelysinn.com. We aim to reply within 24 hours.